Current Reason for contact Supporting information Contact details Review and submit Reason for contact I'd like to give some feedback I'd like to make a general enquiry I lost something on a train or at a station I'd like to give some praise I'd like to make a complaint Have you registered your lost property? Before you submit an enquiry. Please search or register your item on our Lost Property portal using the link below. You will be able to see items we have found and you can claim your lost item. Search / Register an item If you require further assistance, please get in touch below. Give us some feedback We use your feedback to help us improve our services on a daily basis. Please note, you won't receive a response. Send us feedback Choose the category below that best fits your feedback. If you'd like to tell us more, you'll be able to do that later. Accessibility and Passenger Assist ? Complaints handling ? Delay Repay? Information provided about my journey? On-train experience ? Personal safety and security? Policies and Procedures (inc. refunds)? Staff? Station facilities? Station surroundings ? Ticket purchase experience? Timetable and connection issues? Train punctuality? Other I am contacting you about A journey A station Other Station details Station name Date Time Your journey details Date of journey Time of journey Boarding station Destination station Ticket type - None - Single Return Annual Season Monthly Season Weekly Season Flexi Season Swift Contactless Payment Other Booking reference (if applicable) Reference number Case reference number (if applicable) Complaints handling reference number (if applicable) Complaints handling survey opt-in Third party suppliers may want to contact you to ask your views on how your complaint was handled. Yes No Next > Leave this field blank